Q5 RETAIL SYSTEM OVERVIEW

The Q5 package is our popular retail EPOS System suitable for use in convenience stores, newsagents, supermarkets, delis and many other types of retail shop. The system is pre-loaded with the latest SamTouch EPoS software to meet a variety of retail requirements.

The Q5 can be operated as a single terminal system or a network of multiple terminals. A pole or wall-mount bracket is optionally available if required, to replace the normal desktop stand. The standard system includes fast Point-of-Sale functions, stock control, comprehensive sales reporting, staff performance monitoring, sales accounting reports and a range of management analysis reports.

You can key-enter prices like a register, scan barcodes, or select non-barcoded items from menu selection screens with pop-up options. The software includes discount features by monetary amount or percentage, the ability to automate promotions (such as Buy 1 Get 1 Free, Buy 3 items for £1 and so on) and to easily and instantly print Shelf Edge tickets directly to your receipt printer.

With the latest Windows 10 IoT operating system, omnidirectional barcode scanner, reliable Sam4s-branded touchscreen and printer equipment and proven SamTouch software, this retail touch screen system will provide many years of reliable performance. Featuring the latest slimline Sam4s Titan S360 LED touch screen with a true flat waterproof display and fast, reliable SSD storage technology. Its unique gloss-finish design provides a crisper, clearer picture that is easier for operators to read. The highly responsive Projective Capacitive touchscreen facilitates fast accurate use.

You can choose either a 2-line Rear Customer Display or a larger 7", 9.7" or 15" graphical Rear Advertising Display as options. The graphical display can include advertising text, graphics and videos as well as HTML content. We also offer the option of an External Customer Advertising Display and these can be pole-mounted or on a stand, and they are available in sizes from 8" to 19".

The P200 omnidirectional barcode scanner is suited to heavy-duty retail use, with multiple scan lines at multiple angles helping to make sure your products are scanned quickly and accurately. It can be adjusted to the desired position and angle.

The Sam4s Giant 100 thermal receipt printer is compact in size, fast in printing and silent in operation. It will reliably print your customer receipts, x & z reports, shelf edge tickets and other reports and output from the SamTouch software.

This advanced Q5 retail POS system has a range of extended functions to support the modern retail business. It has options for a Weighing Scale link for automated pricing of meat, fish, cheese and deli items, real-time link to a Online Ordering Website (using WooCommerce) and the option for real-time Live Sales Reporting using an Android-based Smartphone from anywhere in the world, or the cloud-based SamTouch Office back office system..For enhanced security, the optional VSI-Pro CCTV Link overlays the transaction data onto your CCTV picture so you have a real-time text and video record of each transaction and cashier activity.

The optional Mobile PDA unit with integrated laser scanner increases productivity by allowing you to perform stock taking and price checks around your store and warehouse using the SamCount software that interacts with SamTouch Office.

Despite its advanced and comprehensive capabilities, the Q5 is very easy to set up, very easy to use and boasts impressive screen layout with 3d buttons, crisp easy-to-read fonts, and vibrant modern colour schemes.

With the optional SamView Live Reporting App you can obtain live sales reports on your Android Smartphone from anywhere in the world.

Get up to the minute summary of financial totals showing takings with cash and card payments, summary of sales by category and by individual product line, staff sales performance and hour-by-hour analysis for each till.

Optionally add Wireless Barcode Scanner for more flexible barcode scanning or an Integrated POS Scale for automated pricing of weighed food items. The optional Backoffice System allows real-time sales reporting using a web browser from anywhere in the world (this remote reporting feature would require an internet connection at your branch). Optionally add integrated credit card processing, otherwise you can also use your own stand-alone credit card machine alongside the system.

The wealth of advanced capabilities make the Q5 totally flexible and scalable, allowing you to implement and benefit from its many features from the outset or as and when your business grows or your needs change. If you want faster transaction processing, improved customer service, tighter stock control, accurate sales and financial reporting or better security, the system configuration can be customised to match your current and ongoing needs.

 

 

Q5 RETAIL PACKAGE CONTENTS

Each Q5 package from EposSystems.Com is supplied with a touchscreen terminal, epos software, a fast thermal receipt printer and a secure cash drawer as per the specification below. A Service Pack purchase provides for program setup, remote training and technical support:

	Sam4s Titan S360 Touch Screen Terminal The Titan S360 15" Touchscreen Terminal has a modern slimline design, operates silently, has a waterproof front and boasts a powerful specification with Intel processor, 4gb RAM, 64gb SSD storage and the latest Windows 10 IoT operating system. Sam4s Titan S360 Touch Screen Terminal Brochure
	SamTouch EPoS Software The SamTouch software is provided on a permanent licence - there are NO ongoing licence fees. *Exceptions apply where you have chosen to add any web-based Optional Modules which do require an annual subscription fee. See the Options section for details. Latest SamTouch Version 2.0.937 released Feb 2022 The standard package includes comprehensive POS functions, a range of sales, stock, financial accounting and management reports, Graphical Table Plan, and the inbuilt Super User mode which allows the system settings to be configured, screen layouts to be edited, and products/prices to be added and amended. SamTouch EPoS Software Product Brochure
	Front Opening Cash Drawer Heavy Duty Metal Construction. Black casing colour 3 Position Keylock. 2 Media Slots. Drawer Open Sensor. RJ11 Printer Connection. Dimensions (approx) Height: 110mm Depth: 410mm Width: 410mm. Net Weight (approx): 7Kg
	Sam4s Giant 100 Thermal Receipt Printer The Giant 100 Thermal Receipt Printer is compact in size, but fast in performance, reliable in operation and has easy drop-in paper loading so the paper roll can be replaced instantly. A modern-design gloss finish of the printer complements the touchscreen. Its small footprint uses minimal counter space. You can print both customer Receipts and Kitchen Tickets on the same printer. Alternatively, see our Kitchen Printer options below if you require a separate printer for the kitchen. Sam4s Giant 100 Thermal Printer Brochure
	HPRT P200 Barcode Scanner The P200 is a wide-angle adjustable omnidirectional scanner suited to busy retail use. It is fast, reliable and accurate. It features both infrared sensor and light sensor, automatically triggering barcode reading as soon as an item is presented. Its small footprint uses minimal counter space. HPRT P200 Barcode Scanner Brochure
	Equipment Warranty The Package includes 3 year RTB Warranty on all Sam4s equipment and 1 year RTB Warranty on other equipment.
	Cables, Power Supplies & Consumables All equipment includes UK power supply and standard length (typically 1.5 -1.8m) data and power cables. A sample paper roll is included with each printer and, where required, an ink ribbon. Exceptions: (1) You will require your own Router with sufficient spare ports for each terminal & kitchen printer. (2) You will require your own Cat5 Ethernet Cables of the required length for each terminal / tablet cradle and for any kitchen printer. We can supply cables of the required length at our normal prices. (3) For initial set up, you may also temporarily require a Keyboard with USB connection. Your Router does not need to have Internet connection for normal day-to-day operation of the epos system, it is only needed for the duration of the remote setup & training and if you are using any optional web-based add-on modules (eg. integrated card payment processing, web-based Back Office System, online food ordering, postal address lookup etc).
	Service Pack The Service Pack includes initial set up of the system with your business details and menu/products (upto 1 days technician work), upto 2 hours remote training and a Level One Annual Support Subscription. The Service Pack costs £175 for each site & menu / products list involving upto 1 day's technician work. Where you have multiple menus or an extensive product list / modifiers / toppings that requires more than 1 working day for our technician to set up, then we also offer Advanced Programming services which are charged at our standard daily rate. If your menu has more than 200 items (including different product sizes/variations) please contact us to arrange to email it to us for an Advanced Programmings quotation. Optional On-Site Services: In addition to remote setup, training and support which is included in the Service Pack, we also offer a range of services on-site at your premises, including the following:  Staff/Manager Training  Hardware Installation & Setup  Enhanced Support Subscriptions If you opt to purchase on-site training instead of remote training, then the cost of the standard Service Pack will be reduced by £25 and you would pay the normal price for the on-site training (half day or full day). If you require on-site services at your premises, please Contact Us with your requirements and postcode / location for a quote.

OPTIONAL ACCESSORIES

You may add the following optional equipment, peripherals and software modules to the standard package:

	Rear 2-Line Customer Display	£125
	Integrated rear 2-line VFD customer display for the Titan S160 terminal. Displays the product name and price, transaction total and change due. In idle mode, it will display a welcome message.
	9.7" Graphical Advertising Customer Display	£245
	Integrated graphical colour rear 9.7" LCD display for the Titan S160 terminal. Displays multiple lines of the transaction and the Total Due while sale is in progress and your advertising content around the transaction window. Alternatively, the transaction details can be excluded (or limited to just the Total Due) and the whole display can be used for advertising content. The advertising content can be made up of text boxes, preset graphical images (jpg files) for advertising - either static or multiple scrolling images, as well as videos (mp4 files) and a link to a live website with HTML content. You can easily update the content whenever you like.
	External Customer Advertising Display
	We can also offer non-integrated advertising displays in sizes from 8" - 19" +. These can be pole mounted or fixed to a counter-top stand. They connect with a VGA cable to the secondary VGA port of the touchscreen terminal and use their own power supply. The external screen displays a Transaction Window with multiple lines of the transaction and the Total Due while a sale is in progress and your advertising content around the Transaction Window. Alternatively, the Transaction Window can be excluded (or limited to just the Total Due ) and the whole display can be used for advertising content. The advertising content can be made up of text boxes and preset graphical images (jpg files) for advertising - either static or multiple scrolling images or text boxes, as well as videos (mp4 files) and a link to a live website with HTML content or locally stored HTML files. You can easily update the content whenever you like. Ideal for showing menus, promotions, pictures of your dishes/products, special offers and other store snews.
	Memory & SSD Upgrades
	The standard terminal specification has 4gb RAM which is more than sufficient for Windows 10 IoT and the SamTouch epos software. For data storage, 64gb SSD will comfortably hold 15-20 years of data for a typical retail shop or restaurant. However, if you wish to make your terminal more future-proof or require potential performance enhancement then memory / storage upgrades are available as follows: Upgrade from 4gb to 8gb RAM £140 Upgrade from 4gb to 16gb RAM £240 Upgrade from 64gb to 128gb SSD storage £120 Memory upgrades are factory-fitted and recommended only at the time of initial order. If you wish to upgrade memory at a future date, the terminal will need to be returned to the Sam4s Service Centre to avoid invalidating the warranty. For SSD storage, due to Microsoft Windows 10 IoT license installation, the option to upgrade to 128gb is only available from us at the time of initial order..
	Customer Database & Loyalty	£150
	The Customer Database stores name, address, email, photo and telephone numbers of your customers, allows you to categorise them, assign them to Price Level (eg. Members Pricing) and also operate prepaid accounts, where you can accept deposits and run up transactions against the account balance. The Expiry Date feature allows it to be used for subscriptions and membership renewals too - perfect for social clubs and sports clubs with a membership database. With the Loyalty Points features, your customers can earn points for individual product purchases or by transaction value, and redeem the points value (as defined by you) against future purchases. You can use plastic cards with either a magstripe or barcode to identify members - your terminal will require an MSR Reader or Barcode Scanner. A multi-site edition is available allowing your customers to use their Loyalty Points at multiple branches - contact us with your requirements for pricing details.
	SamView Smartphone App	£150 Setup Fee
	Get up-to-the-minute summary of your business from anywhere in the world. SamView reports live financial totals showing takings with cash and card payments, summary of sales by category and by individual product line, staff sales performance and hour-by-hour analysis for each till. Requires an Android-based Smartphone and internet connection with a Static IP Address at your premises. Your Router admin login details will be required for initial remote configuration. If a site visit to your premises is required for router setup, then additional fees will apply.
	CCTV EPOS Link	£675
	Overlay module for connection of 1 EPOS terminal to your own CCTV system/camera. Demo Video A chargeable Site Visit may be necessary for installation & configuration of this unit - please contact us with details of your CCTV system and postcode for a quote.
	Integrated Card Payment Processing
	You can use your own standalone card payment machine alongside the Q5 Retail pos system, but if you wish to automate the payment process then SamTouch integrates with the following compatible payment services provider: Payment Sense DoJo You will need to setup a dedicated new merchant account with the provider via ourselves. After completing account setup formalties, they will then supply a compatible card terminal loaded with the appropriate software for use with the SamTouch epos software and we will assist with it's integration to the epos system. The standard terminal is a wired terminal that requires connection to your Router and internet access. An optional wireless terminal (using WiFi) or mobile terminal (using GPRS) is also available. It may also be possible to set up integrated card payment processing with the following providers (you will still need to set up a new merchant account and switch to a compatible payment terminal) - please contact us to check: Worldpay Sage Pay Verifone You cannot use any other merchant account or existing card teminal for integrated card payment processing with SamTouch.
	Dallas Key Reader	£95
	Integrated Dallas Key fob reader for use with magnetic dallas keys. Ideal for busy environments where multiple staff share the same terminal(s). Dallas keys are much faster than keying a PIN number, and they are more secure than using on-screen name buttons. When a staff member places their dallas key on the reader, it will resume from where they previously left off. In a networked environment, staff can recall partial transactions from any terminal.
	Magnetic Dallas Keys	£7.50 each
	In a fast paced environment with multiple staff sharing the same terminals, Dallas Key Fobs allows staff to logon and logoff the epos system quickly and securely. Keys are reusable and can be re-allocated to replacement staff. Note: Requires a Dallas Key Reader to be fitted to the touchscreen terminal - see below.
	Magstripe Card Reader	£95
	Integrated 3-track Magstripe Card Reader for Titan S160 terminal. For use with Membership Cards, Loyalty Cards, Club Cards etc where data is encoded on a magnetic stripe on the back of the plastic card.
	CAS PDII POS Scale	£465
	Trade-approved integrated POS scale with RS232 serial interface. Suitable for delis and supermarkets for automated priced of weighed items such as cheese, meat, fish, fruit and veg. 6kg or 15kg capacity. Option for Pole Display that shows the weight, additional £90.
	Avery FX120 POS Scale	£545
	Trade-approved integrated POS scale with pole display and RS232 serial interface. Suitable for delis and supermarkets for automated priced of weighed items such as cheese, meat, fish, fruit and veg. 15kg capacity.
	SamTouchOffice Back Office System	£150 pa
	SamTouch has integrated back office functions in the standard POS software for reporting, stock control and product management. But if you wish to manage your system remotely from other premises, require enhanced stock management, the mobile stock taking PDA and/or the multi-branch loyalty points module, then SamTouchOffice provides the solution. SamTouchOffice is a web-based back office system for SamTouch. It allows remote reporting (from regular 1 - 99 minute intervals) and centralised product/prices management as well as stock reporting, purchase ordering, supplier database and order/delivery tracking. Sales analysis, cash management, mobile stock taking with a PDA (module rqeuired), staff performance reports and various other reports. Price stated above is for an annual subscription - per terminal, per year. There is also an initial setup fee of £250 for the back office system.
	SamCount Mobile Stock Taking PDA	£895
	SamCount software is provided with a Unitech handheld PDA with integrated barcode scanner for mobile stock taking throughout your store and warehouse, using your WiFi connection. With this unit you can carry out a mobile stock take and perform price checks. The pack includes Unitech EA500 PDA, mains charger, carrying case, belt clip and SamCount software with lifetime license. This module requires the SamTouch Office back office system to operate.

OPTIONAL APPS & MODULES

You may add the following optional software modules to the standard package:

	SamTouchOffice Back Office System	£250 Initial Setup, £150 pa
	SamTouch has integrated back office functions in the standard POS software for reporting, stock control and product management so no additional back office system is required. But if you wish to manage your system remotely from other premises, require enhanced stock management and/or the multi-branch loyalty points module, then SamTouchOffice provides this enhanced solution. SamTouchOffice is an optional web-based back office system for SamTouch. It allows remote reporting (from regular 1 - 99 minute intervals) and centralised product/prices management as well as stock reporting, purchase ordering, shelf/product label printing, supplier database and order/delivery tracking. Sales analysis, cash management, staff performance and various other reports. Initial Setup price is for server setup and 1 hour remote training. Subscription Price is for ongoing annual subscription - payable per terminal, per annum. For example. if you have a 3 terminal system then there is a one-off Initial Setup cost of £250 for the back office system, and 3 lots of £150 per annum terminal subscriptions.
	OrderPad App for use with your own iPhone / Android devices	3 License Pack: £475
	The OrderPad app is available on Google Play Store and the Apple App Store for use with SamTouch. It allows table orders for food and drinks to be instantly communicated to the kitchen, improving productivity, reducing errors and writing time and increasing customer satisfaction. All table bills can be accessed from the PDA for starting a new bill, adding food & drink items, entering custom comments, selecting condiments and dish modifiers, printing the bill and registering bill payment. Price is for a Pack of 3 Device Licenses, allowing you to run the app on upto 3 of your own smartphones / tablets. Additional license packs for additional devices can be added. 1. Requires good quality WiFi signal within the areas of your premises where the app will be used. 2. At least one SamTouch POS terminal must be operating on the same network - you cannot use the OrderPad on its own. 3. OrderPad Licenses are not transferrable across devices.
	Customer Database & Loyalty	£250
	The Customer Database stores name, address, email, photo and telephone numbers of your customers, allows you to categorise them, assign them to Price Level (eg. Members Pricing) and also operate prepaid accounts, where you can accept deposits and run up transactions against the account balance. The Expiry Date feature allows it to be used for subscriptions and membership renewals too - perfect for social clubs and sports clubs with a membership database. With the Loyalty Points features, your customers can earn points for individual product purchases or by transaction value, and redeem the points value (as defined by you) against future purchases. You can use plastic cards with either a magstripe or barcode to identify members - your terminal will require an MSR Reader or Barcode Scanner. A multi-site edition is available allowing your customers to use their Loyalty Points at multiple branches - contact us with your requirements for pricing details.
	SamView Smartphone Reporting App	£250 Setup Fee
	Get up-to-the-minute summary of financial totals showing takings with cash and card payments, summary of sales by category and by individual product line, staff sales performance and hour-by-hour analysis for each till. Requires an Android-based Smartphone, and internet connection with Static IP Address at your premises. Note: the SamView reporting App is not available for Apple or Windows phones. If you require remote management / reporting via Apple or other devices, please see the SamTouchOffice back office system.
	Postal Address Lookup	from £125
	Live postal address lookup from postcode entry when adding new records to the Customer Database. Requires internet connectivity. Annual subscription to Royal Mail provider is per terminal user and cost is per postal region (eg. LS region for all Leeds postcodes, WF region for all Wakefield postcodes), with unlimited lookups.
	Annual Subscription for 1st Region	£125
	Annual Subscription for Extra Region	£35 each
	Also see Integrations tab for modules to link to 3rd party systems.

Q5 SYSTEM - SCREENSHOTS FROM THE SAMTOUCH SOFTWARE

MAIN SALES SCREEN The main sales screen is customised with your required Product Categories, Payment Buttons, and shortcuts to common functions such as Error Correction, Discount, Open Drawer, Hold Sale etc., and links to product screens for non-barcoded products & services. Buttons can be text or graphics, and colour coded and sized as required. For barcoded products, simply scan the barcode. For non-barcoded items, enter the open price using the Product Category buttons / screens.

LOGIN SCREEN The Login Screen can be set so staff can either press their name button, enter a PIN number or use a Dallas Key Fob. The system also includes a Clocking In/Out feature to record staff working hours and produce reports for wages calculation.

SALES SCREEN The main Sales Screen lets you scan barcodes, key-enter product codes or choose from the preset buttons on the touchscreen.

ADDITIONAL SALES SCREENS You can have as many additional Sales Screens listing products from each of your categories. eg. List of Newspapers. Buttons can be sized (Single, Double, Quad or larger size), they can be colour coded or they can contact a picture or graphic. Dynamic screens are automatically updated as you add/remove products. Fixed-design screens can be customised with buttons to your required specification.

REPORTS MODULE The Reports module allows a range of financial, sales analysis, staff performance, stock and other related reports to be instantly generated. Reports can be viewed on-screen, printed or saved to a disk file.

SALES REVIEW The Sales Review screen allows the Manager to continuously monitor all activity within your business, with the ability to filter transactions by date/time, staff member, type of function (eg. void, discount, refund) and to re-print receipts as necessary. It can also be set up to allow erroneous transactions to be permanented deleted at Manager level.

STOCK MANAGEMENT Stock Management for all your products lets you keep track of remaining stock and re-order / produce as necessary.

PRODUCT MANAGEMENT Sophisticated Product Management allows you to easily update prices, add new products, set vat rates, define multiple price rates and size options, set ticket printing options, suspend products, pop-up choices and numerous other parameters

SCREEN EDITOR The Screen Editor allows you to set your own colours, button sizes and positions, create new screens, add function / shortcut buttons, set up new menus and much more. The Dynamic Buttons feature allows new products to be automatically added to the relevant menu screens and suspended products to be removed.

Please Contact Us to book a live online demo of the amazing SamTouch software and to see its comprehensive features. The interactive demo is done via telephone and internet, you will require a Windows PC or laptop, and it typically takes 30-40 minutes. At the end of the standard demo, you will be able to ask to see specific features and reports.

Q5 SYSTEM - SAMTOUCH SOFTWARE FEATURES

REGISTERING SALES

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SCREEN DESIGNER

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REPORTING

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NETWORKING FUNCTIONALITY

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CLERK INTERRUPT

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CHECK TRACKING

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TABLE MANAGEMENT

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RECEIPT/BILL PRINTING

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KITCHEN / BAR PRINTING

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STAFF SIGN-ON

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BARCODE SCANNING FOR RETAIL

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PLU STOCK CONTROL

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INGREDIENTS / RECIPES

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PRODUCT USAGE ANALYSIS

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ELECTRONIC JOURNAL

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PRODUCT SETTINGS AND GROUPING OPTIONS

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STOCK CONTROL

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SHIFTS

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MIX & MATCH PROMOTIONS

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EFTPOS INTEGRATED CARD PAYMENT PROCESSING

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SECURITY FEATURES

Q5 SYSTEM - INTEGRATION WITH 3RD PARTY PRODUCTS

You may add the following optional modules to integrate with 3rd-party systems:

	Online Web Ordering System	£475 Setup £59 per month
	Mobo2go Food Ordering Website. Your customised food ordering website setup with your menu, colour scheme and prices, and with option for online card payment processing. Works on desktop browsers, tablets and smartphones. Includes Web Control Panel for you to manage orders and control operating parameters. Integrates directly with the SamTouch EPOS Software (internet connection required), prints kitchen tickets and bills for online orders and allows tracking of outstanding payments. A £475 initial website setup fee applies. You can have an "Order Online" link on your own www domain, or we can host a dedicated portal for you. There is no long term contract, you can terminate the service at any time by giving 1 months notice. There are NO commission charges on your web orders, you retain 100% of your takings. (Obviously if you accept card payments then the card transaction fees will be deducted by your merchant account provider). The online ordering web site will be designed with your logo/branding and corporate colours, with all your food/drink menus and choices. Please allow 3-4 weeks for production. Your customers can order directly from the web and the order will instantly print on the kitchen printer and a bill/receipt will also be printed showing if payment has been made or is due. Using the Control Panel, you can specify your operating hours for collection and delivery, and set your time slots / order delivery times depending on how busy you are and how many staff/drivers you have on that shift. You can also cancel/refund orders. Mobo2go supports integrated card payment processing with the web ordering system so your customers can pay by credit/debit card through Stripe and/or Global Payments. You will first need to apply for and set up a new merchant account. The merchant account provider will charge their monthly gateway fee, any PCI compliance charges, and their quoted card transaction charges.
	ResDiary Table Bookings
	Bookings/Reservations System integration £call for pricing. Also see ResDiary Website for subscription details.
	Direct Room Sales (DRS) Integration
	For independent hotels, B&B's and Guest Houses who use the DRS online bookings system, this module provides integration with the SamTouch epos software so transactions are automatically loaded onto the system. Please contact us for further details and pricing. Also see DRS Website for subscription details.
	Other 3rd Party Software Interfaces
	Resident Pro (Hotel Management Software) interface £call Mainstay (Hotel Booking System) interace £call Cybake (Food Labelling Solution) interface £call Just Yoyo (Paperless Loyalty solution) interface £call

Q5 SYSTEM - BROCHURES / MANUALS

	SamTouch Software Brochure
	Sam4s Titan S360 Touch Screen Terminal Product Brochure
	Sam4s Giant 100 Receipt Printer
	HPRT P200 Barcode Scanner

BUY THE Q5 RETAIL SYSTEM

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Call us on 020 7523 5000 to order by phone

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Express Same Day Despatch Option £65 : If you require same day despatch of the Q5 system for delivery to a UK Mainland address within 1-2 working days, your order with cleared payment must be completed by 11am Monday-Friday.

Setup & Training Service: As part of a Service Pack purchase, your food/drinks menu will initially be setup by us remotely and uploaded to your system. Typically, for Standard Programming, this is done within 2-3 working days from our receipt of your Food/Drinks menu and the completed Programming Form. The Service Pack also includes a remote training session and a Level One software support subscription.