| 1. CONTACT
DETAILS |
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| Contact Name*: |
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| Company*: |
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| Town/City: |
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| Postcode*: |
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| Country: |
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| Contact Tel*: |
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| Email*: |
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| 2.
WHICH SYSTEM DO YOU HAVE |
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| System / Software Name*: |
eg. Sam4s SPS500, SPS2200, QuickStore
Software, CES Tiouch, Sentinel Touch, ICR TouchPoint,
SamTouch, SamStock, SalonMaid, CAS Scale, Digi
Scale |
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| Have you attended a training
session*? |
Yes
No
Awaiting Booking |
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| 3.
PRIORITY LEVEL |
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| Importance of Query*: |
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| Your Availability (days/times): |
We may reply to you by
email or telephone you instead depending on
the nature of the query |
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If you have requested
'very urgent' and our office
is closed (and you do not have a Level Two Three
or Four out-of-hours contract), you may optionally
request and pay for an out-of-hours
response by telephone or email. Please
confirm you will pay the corresponding support
fee?
If you
select "no", your query will be scheduled
for response when our office next opens.
If you select "yes" then you will
need to make payment prior to technical response
- instructions will be emailed to you.
This service is for Technical Support queries
only. |
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| 4. TYPE OF
SUPPORT QUERY |
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Please tick ONE of the following*:
(1) Hardware - a computer, terminal or printer
is not physically functioning
(2) Software - I have a new requirement and
require assistance to implement it
(3) Software - I wish to change a function
and require assistance
(4) Software - I wish to change product information
or price and require assistance
(5) Software - I am receiving an error message
or a function or report is not working as
expected
(6) Printer - My receipt printer is not printing
receipts (it is powered on and Paper Feed
is working)
(7) Printer - My remote kitchen printer is
not printing tickets (it is powered on and
Paper Feed is working)
(8) Cash Drawer - My cash drawer is not automatically
opening
(9) Barcode Scanner - My barcode scanner is
not scanning barcodes
(10) POS Scale query
(11) Card Terminal query
(12) Wireless Waiter Terminal query
(13) Mobile Terminal query
(14) Other - please give full details in section
5 below.
If you ticked (1), please state the make/model
of equipment, does the equipment power up
and is the ''on' light visible?
For items (1), (5), (6), (7), (8), (9),
(10), (11), (12) and (13)
please state (a) when it was previously working,
(b) when you noticed it stopped working, (c)
if you are aware of anything that has changed
since it stopped working
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| 5.
SPECIFIC DETAILS* |
| Please include
the full details of your query.
If you are receiving a message on the screen,
please state the message exactly as it appears,
and what you were doing prior to the message
and the sequence of steps you followed.
If you have a new requirement for programming
a new function, adding a new product or changing
a products price or other product information
please provide the specific details.
If you have a query with a printout or report,
please scan (or take a photo on your mobile)
and email this to us after sending this query.
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If
you do not provide details and simply say "call
me" your email will be classed low
priority.
Please provide full and specific details
of your query to enable us to assist you efficiently.
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