TECHNICAL SUPPORT

All of our EPOS Systems hardware is supplied with the manufacturers warranty and hardware support by us for the full warranty duration - this is 3 years for Sam4s branded equipment and varies on other brands (see each product's profile page).

On our POS software we automatically include 1 year technical software support, provided you have inlcuded a Service Pack with your system purchase. The minimum Level One subscription covers remote support by telephone and email and remote access, Monday to Friday, during our office hours.

After the first year, software support subscriptions are optional. They are available at various levels and start from only £25 per month.

Extended Hours Support, 24/7 Support, Priority Support with guaranteed response times and on-site callouts are also available - please see our Support Services.

If you do not have any subcription in place, then ad-hoc support may still be available during our weekday office hours, subject to technician availability, and depending on the type of support requirement. Fill out our Support Request form.

Hardware support is provided by us for the duration of the manufacturers warranty, and thereafter (or for non-warranty claims) it is available on a time and materials basis.

If you have purchased a system elsewhere and require technical support, please email us with the details of your requirement, stating the make/model of the system, the name and version number of the software, and specific details of the query. We will let you know if we can assist and quote you a price. Our rates start from £75 +vat per hour for remote technical support on third-party systems and products. On-site call out charges start from £125 +vat per hour in London. We cover the whole of the UK.

Email us or call us on 020 7523 5000 to discuss your support service requirements and for a quotation.

 

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