EMAIL CUSTOMER SUPPORT



If you have more than 1 query, please submit each query separately.

1. CONTACT DETAILS
   
Contact Name*:
Company*:
Town/City:
Postcode*:
Country:
Contact Tel*:
Email*:
   
2. WHICH SYSTEM DO YOU HAVE
   
System / Software Name*:
eg. Sam4s SPS500, SPS2200, QuickStore Software, CES TOuch, Sentinel Touch, ICR TouchPoint, SamTouch, SamStock, SalonMaid, CAS Scale, Digi Scale
   
Have you attended a training session*? Yes     No    Awaiting Booking
   
3. PRIORITY LEVEL
   
Importance of Query*:
Your Availability (days/times):
We may reply to you by email or telephone you instead depending on the nature of the query
   
  If you have requested 'very urgent' and our office is closed (and you do not have a Level Two Three or Four out-of-hours contract), you may optionally request and pay for an out-of-hours response by telephone or email. Please confirm you will pay the corresponding support fee?

If you select "no", your query will be scheduled for response when our office next opens.
If you select "yes" then you will need to make payment prior to technical response - instructions will be emailed to you.
This service is for Technical Support queries only.
   
4. TYPE OF SUPPORT QUERY


Please tick ONE of the following*:

(1) Hardware - a computer, terminal or printer is not physically functioning

(2) Software - I have a new requirement and require assistance to implement it
(3) Software - I wish to change a function and require assistance
(4) Software - I wish to change product information or price and require assistance
(5) Software - I am receiving an error message or a function or report is not working as expected

(6) Printer - My receipt printer is not printing receipts (it is powered on and Paper Feed is working)
(7) Printer - My remote kitchen printer is not printing tickets (it is powered on and Paper Feed is working)
(8) Cash Drawer - My cash drawer is not automatically opening
(9) Barcode Scanner - My barcode scanner is not scanning barcodes

(10) POS Scale query
(11) Card Terminal query
(12) Wireless Waiter Terminal query
(13) Mobile Terminal query

(14) Other - please give full details in section 5 below.

If you ticked (1), please state the make/model of equipment, does the equipment power up and is the ''on' light visible?

For items (1), (5), (6), (7), (8), (9), (10), (11), (12) and (13)
please state (a) when it was previously working, (b) when you noticed it stopped working, (c) if you are aware of anything that has changed since it stopped working

5. SPECIFIC DETAILS*

Please include the full details of your query.

If you are receiving a message on the screen, please state the message exactly as it appears, and what you were doing prior to the message and the sequence of steps you followed.

If you have a new requirement for programming a new function, adding a new product or changing a products price or other product information please provide the specific details.

If you have a query with a printout or report, please scan (or take a photo on your mobile) and email this to us after sending this query.

  If you do not provide details and simply say "call me" your email will be classed low priority.
Please provide full and specific details of your query to enable us to assist you efficiently.